SignupForm - Chat Box - 01
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ChatBox Features

  • search-01

    Search for the users online

  • chat-2

    Get notified on new messages,

  • email-1

    Identify the unread messages

  • chatting

    # your customer or case number on the chat

  • private

    Automatically encrypt messages with 128 bits key at the backend

  • group-chat-icon

    Enables the user to chat with their Group members.

  • group-chat-search

    Search for the groups in which the user is a group member

  • whatsapp-business-seeklogo-05

    Connect with Your WhatsApp Business within Salesforce

  • Filter-01

    Engage with your customers / leads on WhatsApp from Salesforce

What is ChatBox - Native Salesforce Chat app?

Watch the video to check out how ChatBox works and how it can be a beneficial asset for your business.

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Scenarios-01

Scenarios

Let us consider this scenario where a service agent is on a call with a customer, and instantly needs help from fellow subordinates. Using the chatbox, the agent can reach out to a colleague and get support without switching to another messenger application

Chat Box Functionalities

Salesforce users can chat internally with other users via private messages.

chatbox-img-1

Example, When your service agent is on a call with a customer, and instantly needs help from your subordinates, without switching to another messenger application, the agent can interact with a colleague and get support.

Share records links with #tag features instead of copying past the entire link. Type the name of the record and share with subordinates.

chatbox-img-2
chatbox-image-3

Get notifications and count unread messages from fellow agents.

In addition to this, chatbox has a new feature that enables the user to chat with other group members of their respective group and also notifies the users, when a new message is received and displays the unread message count.

Allows searching for both Groups and Users.

Like in the chatbox, group chat also shares record links with #tag features. Only the group members can view the messages in the group.

chatbox-image-4

WhatsApp Business In Salesforce

Below component can be placed on any Object(Account, Lead, Contact, Case) to chat
with customers/leads on WhatsApp from Salesforce..

Below component can be placed on any Object(Account, Lead, Contact, Case) to chat with customers/leads on WhatsApp from Salesforce..

chatbox-whatsappbox

WhatsApp component in Salesforce.

Benefits

  • Get help with your Colleagues in Private / Reach out to colleagues in Private
  • Share information with a Sales team member / Give and get information with Sales team
  • Share knowledge instantly
  • Get them notified of the messages
  • Avoid purchasing another tool for private messages within the organization.
  • Share information with the group members of the group
  • Only the group members of the group can view and share messages