Product Terms & Conditions

WhatsApp business for Salesforce – Service will work only on the Salesforce Case object. The service agents can interact with their leads and customers through WhatsApp channel from the Salesforce case record. It creates a new case if there are no open cases available for the Phone number in the last 24 hrs.

WhatsApp business for Salesforce – Advanced will work on the Salesforce Lead/Contact/Case and any custom object. It includes both Sales and Service modules features from the above. Additionally, we would be able to send bulk messages, promotional and seasonal campaigns on WhatsApp from Salesforce Campaign for the Campaign members.

All the customer and agent messages are stored only in your Salesforce instance and it will not be stored or processed other than Meta server and Salesforce servers.

Any increase in subscription pricing (excluding support and resource-based Services) for the first renewal term will not exceed 5% over the then-current subscription pricing, provided that (a) Customer renews its entire then-current subscription volume. Thereafter, any increase in subscription and support pricing will be in accordance with pricing in effect at the time of the renewal or as otherwise agreed to by the parties.

Services Reduction: Customer wishes to replace its opted Services with the services listed in the available Services table contained in the Order Form. Any credits or debits applicable to fees paid or owed in relation to such Users under such existing Order Form(s) will be applied to the Order Form.

Resources based on support on the additional feature specific to the customer will be time and material based billing.

During the Term, Customer hereby grants to Inno Valley Works a worldwide to use Customer’s trademarks and logos made available to Inno Valley Works Pvt Ltd by Customer as part of this Agreement, solely in connection with the marketing, advertising, and promotion of the Inno Valley Works WhatsApp Business for Salesforce Solution, including listing the Customer on the Inno Valley Works Website; and only in accordance with Customer’s reasonable trademark usage guidelines, as updated by Customer from time to time. Customer may require Inno Valley Works to cease using Customer’s trademarks and logos if, in the reasonable opinion of Customer, the continued display of Customer’s trademarks and logos would cause a materially adverse effect on Customer’s image and the goodwill associated therewith.

Inno Valley Works Pvt Ltd expressly reserves all rights, title, and interest in, and Customer will not acquire any right, title or interest in: (i) the Inno Valley Works WhatsApp Business for Salesforce Solution (or any part thereof). All right, title and interest in the Inno Valley Works Property will remain with Inno Valley Works. Customers may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which Inno Valley Works. Customer agrees not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Inno Valley Works. For greater certainty, the Inno Valley Works Property is licensed and not “sold” to Customers. 

Inno Valley Works claims no intellectual property rights over the Content you upload or provide to the Service.